We don't charge for client appointments, instead receive commissions from providers, which doesn’t impact on products or services recommended or taken by our clients. However, we charge a broker fee payable should you ask us to arrange your mortgage. Please see below for details.
It’s our priority to ensure we have full knowledge of your particular circumstances and preferences so we can offer the best possible professional input.
Clarity of information means all aspects of a transaction are always fully chewed over. As much time as you need is taken to make sure you completely understand and are comfortable with every detail along the way.
We keep you constantly updated before, during and after the point of sale and we remain available for queries, however long after the transaction that might be.
Transparency is an essential business component and full disclosure of any remuneration is always made, including any money paid to introducers or a third party.
In addition to our advice we have controls in place to demonstrate you can afford our recommendations both now and in the future.
We take criticism on the chin because although we know we’re good, there’s always room for improvement. Should there be a client concern, this is immediately and automatically forwarded to our network for impartial, supervised review.
Client confidence depends on us fulfilling expectations and this is central to our business practice. We advertise our services accurately, clearly and fairly.
Associated services and products are provided to clients on the basis they perform to expectation and are of a professionally acceptable standard.
Client comprehension is essential in understanding consequences of interest-only mortgages which are recommended only where is a robust mortgage repayment strategy is in place.
Unreasonable post-sale barriers are never imposed by Frog Financial Management to prevent change of product, provider, the submission of a claim or the making of a complaint.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Our broker fee is £295, payable should you ask us to arrange your mortgage, payable on application. This fee will be fully refunded if the mortgage application is declined and we are not able to source a suitable alternative lender.
For further information Contact The Frog.